Dear valued customer,
We are incredibly apologetic about the recent shipment delays into Singapore. Due to tightening of regulations caused by Covid-19 and the Movement Control Order 2.0 as well as the upcoming Chinese New Year peak period, it has caused massive delays of shipments into Singapore.
To provide more context, there are lesser flights going into Singapore in the past few months given the global pandemic. Shipping companies across the board have faced challenges booking spaces on these flights. Despite our utmost efforts, there are situations where our shipments get offloaded which results in further delays.
We are sincerely apologetic for the inconveniences caused, but please rest assure that our operations team are doing their best to mitigate the problems faced and expedite all shipments. We strive to continue providing affordable and quality delivery services for you. Thank you for your support during these challenging times.